I bought a car from Car Giant that has had several issues. I have asked for a written copy or verbal definition of the Car giant aftersales warranty or guarantee but was told that they don’t have one and all repairs are discretionary. The actual words spoken by the Car Giant representative were as follows “We don’t have a guarantee, sometimes we fix cars, sometimes we don’t, it depends” I was not advised what it depends on. Aren't they supposed to have set and defined aftersales policy that I can see?