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Buying a used car - what are my consumer rights?
A friend of mine bought a Volkswagen Tiguan about seven weeks ago. However, yesterday, the infotainment system started experiencing problems. Upon start-up, it would display the 'Welcome to Volkswagen' screen and then do nothing else.
The dealer has said it might be a software update or need a new unit, which will cost £3500. If it is the latter would my friend have a legal / statuary 'leg' to stand on in terms of asking the garage who sold him the car to contribute or even pay for the repair?
The dealer has said it might be a software update or need a new unit, which will cost £3500. If it is the latter would my friend have a legal / statuary 'leg' to stand on in terms of asking the garage who sold him the car to contribute or even pay for the repair?
Asked on 16 October 2014 by 5cylinderdiesel
Answered by
Honest John
Yes. These are his consumer rights: www.honestjohn.co.uk/faq/consumer-rights/
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