My parents recently bought a Hymer motor home. It was their dream motor home but when it went to the dealership for a damp check after only owning it for just one month, the dealership drove it without their knowledge or consent. During this drive it was involved in an crash with a third party.

As my parents were not driving the vehicle, they are not being represented by any insurer and no one is acting on their behalf. As a result, it is difficult for them to know if they are receiving a good quality repair. What should they do?