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Flaky paint on a Toyota Auris - what are my rights?
Thirteen months ago I bought a Toyota Auris. I paid extra to have body moulding protective door strips added to the car and for them to be colour matched (sprayed) to the car. However, nine months later, the door mouldings started to bubble and flake away.
Over the last few weeks the deterioration has gotten worse, but the dealer I bought the car from has changed hands. I have also been told that the body mouldings are not covered under the main paintwork warranty and that they are only covered for 12 months - that was approximately four weeks past.
Nowhere in my car documentation does in say that the paintwork on the body mouldings is only covered for 12 months - the warranty states 12 years for corrosion and three years for general paintwork. Another Toyota dealership has offered to make good the areas of paint defects that are currently obvious, free of charge, but they have said that they would not repair any further defects if they should occur.
My dilemma is whether to accept the offer of a patch up job or to insist all of the paint work on the door mouldings is stripped back and reprimerd and re-sprayed with a new top finish coat of paint - do I have the right to insist on the later?
Over the last few weeks the deterioration has gotten worse, but the dealer I bought the car from has changed hands. I have also been told that the body mouldings are not covered under the main paintwork warranty and that they are only covered for 12 months - that was approximately four weeks past.
Nowhere in my car documentation does in say that the paintwork on the body mouldings is only covered for 12 months - the warranty states 12 years for corrosion and three years for general paintwork. Another Toyota dealership has offered to make good the areas of paint defects that are currently obvious, free of charge, but they have said that they would not repair any further defects if they should occur.
My dilemma is whether to accept the offer of a patch up job or to insist all of the paint work on the door mouldings is stripped back and reprimerd and re-sprayed with a new top finish coat of paint - do I have the right to insist on the later?
Asked on 1 May 2014 by private car owner
Answered by
Honest John
You have had accessory body mouldings fitted and they are not covered by the car's warranty, only by the warranty of the dealer that fitted them. So your only rights are against the dealer that fitted them.
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