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Why can't POPLA assist more with car park ticket disputes?
Please make your readers aware that the POPLA parking charge appeal system may not solve their problem. We had legitimate cause to appeal a parking charge: the ticket machine swallowed our money but did not provide a ticket. After fruitless correspondence with the car park operator, we appealed to POPLA. We lost.
Part of POPLA's response was: “I sympathise with the appellant's frustration, having lost money in one machine. However, I do not have the discretion to allow appeals based on mitigating circumstances.” What sort of appeal process is it that cannot consider the mitigating circumstances? Both the car park operation (in this case by ParkingEye Ltd.) and the appeal system are loaded against the honest car parker.
Part of POPLA's response was: “I sympathise with the appellant's frustration, having lost money in one machine. However, I do not have the discretion to allow appeals based on mitigating circumstances.” What sort of appeal process is it that cannot consider the mitigating circumstances? Both the car park operation (in this case by ParkingEye Ltd.) and the appeal system are loaded against the honest car parker.
Asked on 13 April 2013 by AR, Barrow upon Soar,
Answered by
Honest John
In that case you still refuse to pay and you (or they) take it to the next stage of appeal, which is the Small Claims Track of the County Court. The more people who do this in the circumstance you describe, then the closer we will get to a properly reformed, fair and equitable system rather than one that is loaded against the motorist in the cause of profit for the car park enforcers.
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