I recently received a PCN from Gravesham council for failure to display a ticket on an Audi. I live in Shropshire and my car (a Renault) was on the drive at home at the time, so I sent them a photo of the car with suitable explanation but also asked for a photo of the offending vehicle so that I could take it to the police. They responded stating that “on this occasion” they would rescind the PCN, but did not send the photo. I repeated my request but had no further response. I then phoned them and eventually was told by a sheepish receptionist (they won't let you speak to the parking department directly) that the parking attendant had written down the registration number incorrectly. No apology. I hope you print this and that someone in authority at Gravesham reads it, but I don't suppose it would make any difference if they did.