Dashboard trim melting

A section of the dashboard trim on my Volkswagen Tiguan has melted/disfigured as a result of an air freshener making direct contact with it. When I informed Volkswagen they claimed this is not covered under warranty.

When I checked the label of the air freshener there is a caution statement related to staining but no statement about melting or cracking of the dashboard which is the case with my car. What should I do?

Asked on 19 December 2013 by WV Owner

Answered by Honest John

No you don't have any claim against Volkswagen, but you do against whoever sold you the corrosive air freshener.

Tags: legal and consumer advice technical issues

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