What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Troubles with an insurance claim
Our car was vandalised when we were walking our dog. Came back to find the passenger window broken and hidden bags of shopping (under coats), the sat nav and other goods gone. We phoned the police and got a crime number then called our insurance company.
The car is making a dreadful noise so got it towed to a garage via the insurance. They will pay for this damage to my window but not to the mechanical fault. We have now moved the car via recovery vehicle to a Land Rover garage who have said the timing chain has come off and is not broken and are unsure what damage this has caused.
The garage said this must have been caused by someone pushing the car back or trying to tow it back whilst it was in first gear - not our recovery vehicle. The insurance said this is nothing to do with my claim and won't pay for it. They asked us to prove it, and the garage has sent a report which they have declined.
Any idea what else I can do?
The car is making a dreadful noise so got it towed to a garage via the insurance. They will pay for this damage to my window but not to the mechanical fault. We have now moved the car via recovery vehicle to a Land Rover garage who have said the timing chain has come off and is not broken and are unsure what damage this has caused.
The garage said this must have been caused by someone pushing the car back or trying to tow it back whilst it was in first gear - not our recovery vehicle. The insurance said this is nothing to do with my claim and won't pay for it. They asked us to prove it, and the garage has sent a report which they have declined.
Any idea what else I can do?
Asked on 28 November 2013 by MICHYB
Answered by
Honest John
Take the entire matter against your insurer to the small claims track of the county court, starting with www.moneyvclaim.gov.uk
Similar questions
I have been waiting for a medical renewal licence for five months. My insurance is due next month and I am concerned I won't be able to get insured due to my licence only being valid under Section 88 of...
I have a vehicle undergoing repairs for several weeks it is taxed until 2022 but the insurance has expired. My previous insurance provider says the car must have insurance or be declared off the road....
I'm thinking of getting a moped for my 16-year-old son, putting the insurance in his name so he gets a year's no claims towards his car insurance at 17. Would this work?