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Faulty used car - can I demand a refund?
Last year I bought a Volkswagen Polo from an authorised dealer. The car was an ex-demonstrator and had just 7000 miles on the clock. Over the past few months the car has been suffering from a number of faults and is on its fourth set of injectors.
Last week the car broke down again and I was told the compression unit has gone. I'm very unhappy as the car hasn’t worked properly since I bought it, can I reject it as it’s not fit for purpose?
Last week the car broke down again and I was told the compression unit has gone. I'm very unhappy as the car hasn’t worked properly since I bought it, can I reject it as it’s not fit for purpose?
Asked on 8 September 2013 by Sian Williams
Answered by
Honest John
Law here: www.honestjohn.co.uk/faq/consumer-rights/
Since the evidence shows that the car has been faulty almost since you bought it, you could quote Clegg v Olle Andersson 2003 House of Lords and demand a refund or replacement car. If the total amount involved is less than £10,000 you can take the matter to the small claims track of the county court. Discuss this with the supplying dealer who may capitulate and throw in the towel. He will know he is legally liable, but car dealers are notoriously tight.
Since the evidence shows that the car has been faulty almost since you bought it, you could quote Clegg v Olle Andersson 2003 House of Lords and demand a refund or replacement car. If the total amount involved is less than £10,000 you can take the matter to the small claims track of the county court. Discuss this with the supplying dealer who may capitulate and throw in the towel. He will know he is legally liable, but car dealers are notoriously tight.
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