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Why is the delivery time for my new Hyundai ix35 being postponed?
I ordered a Hyundai ix35 4wd model at the end of February and was given a conservative delivery date of the end of April, with a hint that they usually arrived before the date stated. In April I was advised that it would be May. Not the beginning, middle or end, just May. I have just been advised by the dealer that it will be June. Hyundai customer service refer me back to the dealer. This has been inconvenient, annoying and has caused me extra expense. I am getting a little uncomfortable about this, do you know of any problems with the vehicle or the manufacturer?
Asked on 17 May 2010 by casey
Answered by
Dan Harrison
The popularity of the ix35 has caught Hyundai a bit by surprise. It's a great all-round package: good to drive, economical to run, built almost as well as a Volkswagen and roomy. Not to mention the five-year warranty. Buyers like you have flocked to buy it and as a result they're struggling to match demand. Ten per cent of the year's allocation was sold within 24 hours. Hyundai UK may also be struggling to get cars from Korea. The weakness of the pound means they can make more money by fulfilling the orders of other markets first. The weakness of the pound is making importing into the UK very expensive - something that's being felt by a number of car manufacturers. Some German manufacturers are quoting waiting times of 6-10 months for some models for the same reason. There were stories last year from buyers who faced a similarly long wait for i10s and i20s. The wait was infuriating for a number of buyers, but the orders were fulfilled. As far as we've heard there's no reason to be worried about the ix35 or Hyundai.
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