What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Why won't this Mercedes-Benz dealer repair my friend's B Class after the clutch failed?
I have an elderly friend who bought a brand new B-Class Mercedes-Benz in May. In September, after only some 3000 miles, the clutch failed and the fire service was called on the advice of the police, as smoke was coming out of the bonnet. The Mercedes-Benz dealer in North Wales is blaming him for "riding the clutch". He has been driving for over 60 years with no such problems and the dealer is refusing to release the repaired car until he pays £2500. Can you please advise what action he should take?
Asked on 15 December 2012 by RP, Dembigh
Answered by
Honest John
The fact that he has been driving for 60 years makes him at least 77 and increases the likelihood of loss of feel or loss of control of limbs. He could attempt small claims via www.moneyclaim.gov.uk if he really wanted to. But he could lose.
Similar questions
On 1 June 2017, I bought a Nissan Qashqai ex-demonstration car with 2000 miles from a Nissan main dealer. The clutch failed last week, so I took it in to the same dealer for repair. The car has now done...
The clutch in our our 2015 Skoda Octavia VRS has failed after just over 10,000 miles, which the dealer has told us is not covered under warranty. I'm well aware that clutches are considered wearing items,...
I've had a new clutch and flywheel fitted by the garage two months ago and it's burnt out. Can I expect the garage to repair without payment?
Related models
Loads of cabin space front and rear, excellent safety kit, good range of efficient engines, classy image.
.jpg)
