All manufacturers now seem to be offering this service on the promise that it ensures that the cars are repaired to a retail standard, thus maintaining their value, which often does not happen with a standard insurance repair. That makes total sense to me. The problem only comes with who the manufacturer has contracted to manage the repair, because if they put you into a credit hire car you can then suffer all the problems inflicted by accident management and credit hire outfits that delay the repair, put you in an excessively expensive hire car, and leave you liable for the bill for it if the other party's insurer does not pay.