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What compensation should I get for a dealer paperwork error?
I purchased a pre-registered MINI Cooper Convertible with the Mini 8 year/80.000mile service package included and with the appropriate documentation.
The car received two services free of charge in the TLC 5yr deal. The third service came in the first year of the 3yr Xl package for which we were charged.
When this was queried with BMW/Mini we were told the dealer (Mini franchised main agent) had made a mistake and issued the wrong documentation - the vehicle did not have the 3yr extended warranty despite my having the genuine documentation to prove otherwise - after protracted correspondence including two letters to the Managing Director BMW/Mini are only prepared to offer a 'free brake fluid change' as reparation.
Surely they should honour the documentation in my possession!?
The car received two services free of charge in the TLC 5yr deal. The third service came in the first year of the 3yr Xl package for which we were charged.
When this was queried with BMW/Mini we were told the dealer (Mini franchised main agent) had made a mistake and issued the wrong documentation - the vehicle did not have the 3yr extended warranty despite my having the genuine documentation to prove otherwise - after protracted correspondence including two letters to the Managing Director BMW/Mini are only prepared to offer a 'free brake fluid change' as reparation.
Surely they should honour the documentation in my possession!?
Asked on 8 April 2013 by Sampreki
Answered by
Honest John
The dealer who sold you the car is liable, not BMW. You can sue that dealer for the value of the service package you did not get. Tell him he owed you the value of three services. He can either pay this to you, or provide the services or be sued for it via www.moneyclaim.gov.uk
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