What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Scratched screen - will the garage fix it?

I've just bought one-year old, 4600-mile, Mercedes-Benz E-Class from Mercedes-Benz Used Retail. I drive it home and put in garage, and three days later when I went to drive it, I noticed three fairly deep scratches in the windscreen. I reported this to dealer first thing Monday.

Is it reasonable to expect the dealer to rectify or have I effectively bought as seen?

Asked on 14 December 2012 by Keith Harrison

Answered by Honest John
Reasonable to expect the dealer to rectify. Will mean a new screen.
Similar questions
I have a 56 plate Vauxhall Zafira 2.2 Direct. Engine warning light came on and the car just stopped and would only do 5mph. Scary as I had just left dual carriageway and had the kids in the car. Diagnosis...
I had an MoT one month, and about 300 miles, ago. The only advisory was a rubber mounting. I took it to Honda for their spring checkover and the rear brake is down to the metal with a seized caliper which...
My daughter bought a 10k mile MINI Cooper in March 2015. In December, at £20k miles, the clutch failed. Guildford MINI Centre would not entertain a warranty claim unless a £900 'exploration fee' was paid....
Related models
Distinctive, sharp looks. Excellent CDI diesels. Good motorway cruiser. Feels very well built.
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer