I bought a 2009 Q5 in August 2012, and took out a Platinum two-year contract with Warranties 2000. Have changed the car in the last 10 days - to an Audi Allroad (2009). Before I did the deal, I asked Warranty 2000 if I could transfer the warranty to the new car as it was only three months' old. Was told they would send me a transfer form, so I did the deal.

Got nothing, so phoned again and was told they don't send transfer forms out, but I was to write in and give then details of the new car so they could submit the request to the underwriters. Did that and got no reply, so phoned again and was told that I could not transfer the warranty to the new car. Can you advise what to do as I have been led up the garden path by this company. I want to either transfer the warranty or get a pro-rata re-payment.