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Too much to ask
Last Thursday I took my 1-year-old Audi A3 (8,200 on the clock) for its first annual service at the Audi dealers where I bought it.
On Friday morning I drove it out of the garage and within minutes the oil light came on followed by the car stopping and smoke coming from the engine. It was really frightening.
I called the garage, who came to fetch it and was told later that it was down to a faulty oil filter. The Head of service told me they would go the extra mile and fit a brand new engine, but I would like a brand new car.
A car that has been so badly damaged can surely never be the same again and through no fault of my own. I have contacted Audi Head Office who will pick up the case tomorrow (Monday) but can I push for a new car? What is the minimum I should expect?
On Friday morning I drove it out of the garage and within minutes the oil light came on followed by the car stopping and smoke coming from the engine. It was really frightening.
I called the garage, who came to fetch it and was told later that it was down to a faulty oil filter. The Head of service told me they would go the extra mile and fit a brand new engine, but I would like a brand new car.
A car that has been so badly damaged can surely never be the same again and through no fault of my own. I have contacted Audi Head Office who will pick up the case tomorrow (Monday) but can I push for a new car? What is the minimum I should expect?
Asked on 19 September 2011 by AW, Westbury
Answered by
Honest John
All you are entitled to is the replacement engine fitted FOC by the Audi dealer that bungled the service. You are not legally entitled to a new car and obtaining one to the same spec might be impractical anyway. The engine number will need to be changed in the V5C registration document.
Tags:
repairs
legal issues
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