What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Why do Autoglass charge a flat rate of £400 for a windscreen replacement regardless of model?

I have followed the on-going tail of increasing insurance costs, but there is a way we can all help cut those costs. My Mk4 Fiesta required a windscreen after a stone cracked the original one. Whilst I am fully comp and covered for windscreen replacement, given the age of the car, I considered just paying direct. I called Autoglass and explained I was covered but enquired what the cost would be if I paid direct. To which I received a calm, "That will be a minimum of £400." I said, “Hang on. You have not even asked what make or model it is.” The answer was, “it doesn’t matter, it’s a minimum of £400.” This company is exploiting the fact that almost everyone goes through their insurance and simply pays the excess to the windscreen company and they sort the rest. The rest being a big mark up to the insurance companies. Which we all pay for in our premiums. I refused, rang a local company and had the windscreen fitted for £210. Even if yours is a company car always ring a local company and don't let Autoglass rip us all off.

Asked on 16 June 2011 by TPJ, Chesterfield

Answered by Honest John
Fair point. But Autoglass now has a near monopoly.
Similar questions
I bought a new car using finance and made a deposit. The day the car was supposed to be delivered, I received a call from the dealer as they noticed the windscreen was damaged and they cannot deliver it....
Last year I bought a Citroen C3 Picasso locally. After multiple instances of cutting out on motorways in Europe (with ‘Anti Pollution Fault’) and having no assistance from Citroen I wrote to the Co-op...
Yesterday I took delivery of a 4-year-old Alfa Romeo 147 Lusso. Before buying the vehicle I pointed out to the salesman that it had a windscreen chip which is eye-level on the driver's side, and when it...
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer