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Dotting the Eyes
I'm writing to you as a 'last resort' but also because my local MP, Julian Brazier suggested I do so (I have copied him into this emaiI). I hope you will be able to help me. We have been in dispute with ParkingEye car park management since 18th January 2011 over an overstay at the Maybrook Retail Park car Park on that said date.
We appealed stating that I was 1. unaware of the parking limit (in a retail park?) 2. was with my then 10 week old baby and as one would imagine with a 10-week-old baby, having lunch, and also having to do a shop, a feed, change of baby etc, would take some time, possibly over 2 hours 3. did in fact purchase something from M&S located on that retail park. 4. had support from the M&S Manager, Mr Jamie Smith who wrote a letter saying that they had an agreement with a person called Andy Hills at Workman on behalf of the landlord that will OVERTURN any parking fines for customers who overstayed the 2-hour limit but were legitimate customers of M&S, which we were.
We have over the last 2 months battled this (I was our of the country from 22 Jan-20 Feb) but to no avail. It has cost my family and me a lot of time and distress writing these letters. (Parking Eye does not do emails or phone so there's a delay in response due to postal times). Every letter we get back from Parking Eye says "As per your previous correspondence and our subsequent reply the evidence you provided did not meet the criteria required as stipulated by the landlord of the site, for a successful appeal".
How can that statement be valid when the M&S letter says that on behalf of the landlord, they WILL OVERTURN parking fines for genuine customers of M&S? Either we're talking about two different landlords here, or the landlord needs to have a re-think about his contradicting customers. In their original letter, (see attached) they suggested that in any appeal letters, we could supply bank statements/receipts to support our appeal.
We did that. I hope that you will be able to help us resolve this and this is really taking a toll on our family.
We appealed stating that I was 1. unaware of the parking limit (in a retail park?) 2. was with my then 10 week old baby and as one would imagine with a 10-week-old baby, having lunch, and also having to do a shop, a feed, change of baby etc, would take some time, possibly over 2 hours 3. did in fact purchase something from M&S located on that retail park. 4. had support from the M&S Manager, Mr Jamie Smith who wrote a letter saying that they had an agreement with a person called Andy Hills at Workman on behalf of the landlord that will OVERTURN any parking fines for customers who overstayed the 2-hour limit but were legitimate customers of M&S, which we were.
We have over the last 2 months battled this (I was our of the country from 22 Jan-20 Feb) but to no avail. It has cost my family and me a lot of time and distress writing these letters. (Parking Eye does not do emails or phone so there's a delay in response due to postal times). Every letter we get back from Parking Eye says "As per your previous correspondence and our subsequent reply the evidence you provided did not meet the criteria required as stipulated by the landlord of the site, for a successful appeal".
How can that statement be valid when the M&S letter says that on behalf of the landlord, they WILL OVERTURN parking fines for genuine customers of M&S? Either we're talking about two different landlords here, or the landlord needs to have a re-think about his contradicting customers. In their original letter, (see attached) they suggested that in any appeal letters, we could supply bank statements/receipts to support our appeal.
We did that. I hope that you will be able to help us resolve this and this is really taking a toll on our family.
Asked on 14 March 2010 by PA, via email
Answered by
Honest John
Report Parking Eye to the police for the crime of harassment under the Protection of Harassment Act 2007 and get a crime number. Then write back to them demanding they cease this harassment immediately (or face criminal charges) and refer the matter to the small claims track of a county court convenient to you where you will defend your "alleged breach of parking contract" using the documents you have as evidence.
FAQ: www.honestjohn.co.uk/faq/parking-fines/
FAQ: www.honestjohn.co.uk/faq/parking-fines/
Tags:
parking
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