What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

New car paintwork problem

I bought my car new. Two defects in the paintwork have been found, Hyundai has agreed on a respray as necessary, so their obligations are properly met.

However, I raised the issue of inspection and quality control prior to delivery, with both the dealer and Hyundai itself. One of the defects is a clear difference in vehicle colour of the hatch lid.

On this I was surprised to be told by Hyundai, "As you will appreciate - when a vehicle is produced there are different types of materials used in this production. For example, the front and rear bumpers are made of a different material to the bonnet or the roof. Due to these different materials they will give different finish/appearance with the paintwork."

The fact that the bonnet and front bumper match perfectly seems to contradict this. Am I expecting too much for the colour tones on a new car to match all round?

Asked on 15 December 2011 by Dave C

Answered by Honest John
The car probably failed end of line inspection because of a scratch and the hatch lid was repainted before the car was released from the factory.
Similar questions
It was nine years ago that I followed your advice and gave my brand new Citroen Berlingo a good 'seal' with Autoglym. I now need to downsize (and go petrol) so I've now acquired a new Hyundai ix20 and...
I am buying a car and I have been quoted £370 for the dealer to apply Autoglym Lifeshine. I think this is too much but he won’t budge on the price. Is it worth the extra or can I buy this and apply it...
I looked under the bonnet of my new Citroen C5 X yesterday, and was surprised that the engine bay is only partially painted in the body colour. It actually looks a mess, like an overspray. So most of...
Related models
Cheap to run. Good visibility. Plenty of rear passenger and boot space. Better engines and transmissions in 2016.
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer