Dealer backing out

I agreed a good deal for a well - specced Volvo XC90 with a main dealer. We agreed the spec and the price by email. They took a large deposit over the phone. The next day they phoned to say that they had made a mistake and I had to either pay £1200 more or acetate a lower spec model. When I told them they had entered into a contract they said as there was no paperwork they had not, and they refunded my deposit to my card. What are my rights?

Asked on 2 July 2011 by fatles

Answered by Honest John

That's it. You have had a full refund. End of story. Just think of the conseqences of holding a dealer to a contract over a £35,000 vehicle. They could make your life complete hell.

Tags: buying a new car dealers

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