In February, we purchased a new Range Rover Evoque from a dealer and outlined that we needed a car by June 18th as our current company car would be going back and this new order was our personal replacement. We agreed to a deal for delivery and signed. The car arrived (so we were told) in April and it was not what we ordered. On their inspections, it was missing the upgrades we paid for and the model was the lower spec, so we declined the car as it’s not what we ordered. We spoke to the dealer and they agreed to rebuild for June/July as there was one on the line that they could work on. We agreed, but on the grounds that a loan car was made available to us if they could not meet our needs as of 18th June. We also asked if any suitable alternatives were available in stock now to renegotiate a deal and they said no.

Three weeks ago we were told the car was delayed till July but a loan would be available for us. However, each time they would call us about the loan car despite us asking for it in writing. Yesterday, we got a phone call to say our car is delayed again with no set delivery time frame due to ongoing issues in the industry. They said we can have a loan car now but Land Rover want us to pay the full monthly car lease agreement price that we agreed for our new car for the loan car. At no point has anyone said we would have to pay for this as I see it as their mistake. Do we have any rights?

In addition to this, as I use my car for work, I need business insurance in my name for expenses and legal purposes. I’ve said the loan car's insurance policy must cover this but as it won’t be in my name I’m going to lose £200 expenses each month whilst we are waiting. In 18 days I'll have no car and can’t exactly go and buy one now.