My car was stolen from outside my house. The community police visited and asked me twice if I wanted victim support (no thank you). I spoke to the police several times on the phone, but they were not interested and kept asking me if I wanted victim support (still no thank you). My car was found 3 weeks after it was stolen. It had been driven about 2 miles and dumped - sans radio, satnav and CDs and mildly damaged. The police informed me 4 days after it was found. My insurer promised to send my keys and immobiliser back by special delivery and they arrived 2 days later. But by the time they arrived the insurer had arranged for the car to be taken from the pound which was just 2 miles away, to a garage 15 miles away without bothering to inform me or ask me where I wanted it repaired. The DVLA took 10 days to send me a V33 so I could claim my tax back, by which time I could not catch the post on the last day of the month to reclaim tax for that month. The DVLA's letter saying they had registered that I was no longer the registered owner took 13 days to get to me. The lack of communication by all agencies is, I find, quite astounding. To add insult to injury my insurer charged me £117 for back premiums because they said I had not declared 3 points on my licence in 2003 when I can remember giving all the information they asked for when renewing the premium annually. Why should I not disclose 3 points? Probably because they said it didn't count. Do they keep telephone conversations from 2004? It seems we have no redress on any of the above points.