A friend tried to contact the local Director of Roads in order to complain about the condition of the road surfaces locally. He also wanted to bring to his attention an accident he had witnessed in which a trailer (ironically of a council vehicle) detached and collided with a car travelling in the opposite direction seriously injuring the driver. He rang several times over a period of days, using different names, to be told on each occasion that he could not speak to the Director. However when he called using his professional title (Police Sergeant) though not in an official capacity he was put straight through. The Director denied that any filtering was being practised though he was interested to learn of the incident described above. Perhaps your readers should try to find out if their local roads department are actually contactable? The roads around my locality are poor and getting worse. I would also suggest promoting www.fixmystreet.com , which is free and seems to work in getting things fixed.