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Would a cracked alloy fall under warranty?
We have a Mercedes-Benz C-Class Coupe and the warranty is three years old next year. We've had the car since July 2020, purchased from a reputable Jaguar dealership. We're the second owners. We have just found out that the car has a slow puncture (or so we thought). Upon inspection at the tyre repair garage, it has been uncovered that the alloy has a crack in it, which has been previously repaired (badly). Would/should Mercedes have covered this under warranty from the first owner? If so, why did the previous owner not wish to go down this route? Should it still be covered under warranty now? Not sure where we stand legally with all this. Your help and guidance is appreciated as always. Many thanks.
Asked on 2 November 2020 by Ian McCallum
Answered by
Russell Campbell
Mercedes might have covered the damage under warranty if the fault was down to poor manufacturing – and the previous owner could prove this – but what's more likely is that the wheel hit a pothole and it was this that caused the crack. Unfortunately, low profile tyres and the large wheels they're attached to are prone to this sort of damage. You could try and get the Jaguar dealer to pay up, but again, I'm not sure how you would prove the damage was already there and not caused by you hitting a pothole.
I'd write a letter to the dealer you bought the car from – explain the issue, the evidence you have that it was a poor repair and argue that the damage should have been picked up before the car was sold. If the car was described as being in "excellent condition" (or words similar) this will also help your case. Repairing a wheel shouldn't cost much for a dealer so that might stand you in good stead, although I think your best hope might be a goodwill gesture.
I'd write a letter to the dealer you bought the car from – explain the issue, the evidence you have that it was a poor repair and argue that the damage should have been picked up before the car was sold. If the car was described as being in "excellent condition" (or words similar) this will also help your case. Repairing a wheel shouldn't cost much for a dealer so that might stand you in good stead, although I think your best hope might be a goodwill gesture.
Tags:
warranty
alloy damage
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