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Credit ire

I would like to make everybody aware of the hassle that can evolve from accepting a credit hire car after an accident. My first advice is, don't. Mine was delivered a day later than asked for, came with a set of draconian rules for its use that would make the Stazi blush and, after I had finished with it, I had to phone 3 times before it was picked up a week later. The problem is that I could have accepted a hire car from the liable insurance company, but was advised not to by my claims handler, and now the liable company, which has paid out for everything else with no problems, is refusing to pay, and it's no wonder looking at the charges. I accept that this goes on and it will all be pursued in my name in legality only, but it's still a lot of hassle, and not what you expect.

Asked on 11 April 2009 by

Answered by Honest John
You got stitched up. This is precisely what I have been warning readers about for the past year. There are now strict maximum daily amounts insurers will pay for ‘equivalent’ hire cars while a damaged car is being fixed. And that’s probably why the credit hire outfit extended the time it left the car with you. I’d use the small claims track at the county court to sue the claims handler for negligently misdirecting you. Or let the hire company take you to court for the hire charges and hope the judge (or jury) throws out their case.
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