Unfortunately this is the case for a lot of people. The DVLA has been dealing with a backlog since April time due to coronavirus (they couldn't handle paper applications for a while). They're running again but the building in Swansea is still socially distanced, so things are moving along very slowly according to the reports we get from readers. They've still got people's passports from months ago so they're at least four weeks behind on all applications by our estimates. I'm afraid to say it's just a case of waiting until it arrives.