In July this year I part-exchanged my old motor home for a new vehicle with a West Country main dealer. I posted the V5C/3 document for the part exchanged vehicle stamped and signed by the dealer to DVLA Swansea together with a refund application for the outstanding road tax. In error the V5 document was sent to Post Code Swansea SA99 1AL together with the road tax refund document, the correct Post Code for the V5 document was Swansea SA99 1BD. The DVLA refused to acknowledge receipt of the V5 document and would neither return it to me in the same envelope as the road tax refund cheque so that I could re-submit it to the correct Post Code or transfer the document internally. The first indication I had that I had made an error in the submission of the V5 document was when I was issued with a late licensing penalty in October for the sum of £80 reduced to £40 if paid within 2 weeks for failing to make a SORN declaration. I have written to the DVLA twice explaining the situation and made several telephone calls. The end result was a letter from DVLA Enforcement Centre Manager refusing to withdraw the penalty and stating ‘As an organisation, DVLA is strongly committed to providing its customers with the best possible service’. What a joke. Not wishing to go to the trouble and expense of appointing a solicitor I paid the £40.00 penalty. Be warned DVLA is a ruthless organisation.