I thought you might be intrigued (and a little saddened) to hear what I overheard whilst at a Ford dealer. I was picking my car up from a service and heard a gentleman arguing over his 2 year old Focus. From the snippets I could gather, his engine had failed horribly and needed replacing and, despite the car having a further year left on its warranty, Ford would not replace it. He had a service book to prove that he had taken his car in for servicing yet Ford would not accept that as definitive proof - asking him specifically for a line-by-line invoice so that they could check that the grade of oil used in each service was of sufficient specification to satisfy their service requirements. His argument of 'but a Ford dealer carried this out - of course it was to your standards' was apparently not convincing enough. A rather desperate illustration of how deep the financial woes are at the large manufacturers if this is what the must resort to...