What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

I ordered a new car, which is now delayed indefinitely cause of Coronavirus - can I cancel to get my deposit back?

I ordered a new Skoda in late February and was told a factory order would be three months. Skoda has now told me all factories in the EU will be closed on a temporary basis due to Coronavirus. I now have no idea of a delivery date. I paid a £1000 deposit. Do I have the right to cancel and get my deposit back?

Asked on 23 March 2020 by GRAHAM HORNER

Answered by Andrew Brady
In the first instance, we'd recommend speaking to the dealer. It's unprecedented times but they should do everything they can to help. They might offer a loan car until your car arrives, or find a similar one in stock. If you do want to cancel your order, it's down to the terms and conditions in the contract you signed when you placed the order. It'll probably say the three months was just an estimate and it could take longer - meaning you won't be entitled to a refund. If you remain polite in dealings with the dealer they might return your deposit.
Similar questions
Sales of some models in one car manufacturer's range are down 90 per cent. France has today gone into recession. Am I naïve or realistic in thinking that all this means that once lockdown is over, new...
I ordered a brand new Renault Captur on 10 February 2020. Deposit of £100 with a four year PCP. Expected delivery was mid March. The dealer will now probably close due to Covid-19. Salesman cannot give...
I ordered a new Volvo XC40, which was due to be built on 4 April and delivered to the dealer around 16 April. The factory in Belgium were it is being built is closed, so how do I stand with regards to...