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My new car seems to have an issue with the paintwork - what can I do to rectify this?
I have a new Volkswagen Golf Estate with metallic paint. I purchased the car on February 1 2020 and have covered 223 miles. Today is the first day the car has been out in prolonged sunshine and I have noticed that it has a very visible hologram in the back wing. On close inspection, I can see the impression of a rotary polisher and - where this can be seen - the paint is dull and has lost its shine. I have cleaned the car once with a running hose, soft sponge and microfibre cloth. I have emailed the garage and would be grateful if you would let me know what sort of response I should expect. Can this be rectified?
Asked on 4 March 2020 by Judesman
Answered by
Dan Powell
This reads like the dealer has gone overboard with the pre-sale bodywork prep and damaged the paintwork. They might be able to fix it with a specialist paintwork polish. Otherwise the wing will need to be resprayed. For your consumer rights, see: www.honestjohn.co.uk/how-to-reject-a-car-your-cons...s
Tags:
consumer rights
new cars
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