Having received my renewal notice from the RAC this month for Roadside and Recovery I notice that from last year it has increased by over £30 to £178.65. This figure, surprisingly, includes “membership savings”, I assume for not calling them out. However, should I have been a new customer and searched the RAC online, I would have found that the same cover was available for under £75 benefitting from the online discount. This discount is not available to existing customers. Is it any wonder that after 12 months customers will cancel their direct debit and then take advantage of other companies discounted deals on the internet? I would have thought that the RAC would like to keep their existing customers, but it would appear that they don't give a stuff.