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Honest John Ask Honest John » Thanks for your help with my Auto Protect warranty - the company has agreed to deal with my claim.

Thanks for your help with my Auto Protect warranty - the company has agreed to deal with my claim.

I promised I would let you know the outcome of a warranty issue I had with Auto Protect after being mis-sold the wrong level of warranty by the supplying car dealer. I wrote to Auto Protect to get the cost of providing the full Premier Plus warranty (and also complained about the offhand attitude of its claims department) explaining why I needed the information. Auto Protect's Compliance Officer then requested copies of my policy documentation plus my service records for the car. I heard today that Auto Protect agreed I had been given the wrong level of cover by the dealer, has now instructed the dealer to issue me with a Premier Plus policy and has agreed to deal with the current claim. Very many thanks HJ for your invaluable advice.

Asked on 22 October 2010 by DB, via email

Answered by Honest John
Extraordinary. Because 10 seconds ago I answered an email from another reader whose claim on his Auto Protect policy to rectify a failed gearbox was rejected due to "wear and tear". Auto Protect's "wear and tear" exclusion seems to exclude virtually every claim.

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