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My car was damaged in an accident - can I choose where it is repaired?

My car was damaged by a person who admits responsibility and wishes to pay for the repairs by claiming on his insurance. The insurer wants to have the repair carried out by an organisation with whom they must have a trading association. I do not know this organisation and how they will carry out the repair. I suspect the repair will be carried out at least cost and perhaps be of a quality less than I would like. The repair organisation say they carry out quality work and offer a three year guarantee.
Do I have to accept the insurers repair organisation? I have had a quote from a local car repair company who have previously carried out excellent quality work and I would prefer to use them now.

Asked on 19 April 2024 by Richard Parkes

Answered by Louise Thomas
There are thousands of garages across the UK who can help repair your vehicle in the event of a claim. With so many to pick from, insurer’s generally have an approved list of garages which are their go-to in the event of a claim. But you’re also within your legal right to choose your own garage to carry out repair works. So don’t worry about letting the insurer know that you have your own garage ready to help.

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