Reversal of fortune

In February my partner had an accident in the private car park of our block of flats, reversing our 2006 Yaris into our neighbour's Mk1 Mercedes SLK. The damage to our car was far more apparent than any damage done to the Merc, although the large dent in the passenger side rear wing was repaired locally for £150. Our neighbour's car received a crack to the casing of the rear light cluster and some superficial scratches to the paintwork of the rear bumper. Not wishing to involve our insurance company, we obtained a quote of £350 from the same garage that fixed our car. However, our neighbour felt they would rather use another garage for repairs that quoted £850. Feeling that this price was excessive, and considering the obstinate approach taken by our neighbour, we had no option but to inform our insurance company, who agreed to pay for the damages straight away. It has now been over two months since the insurance company provided us with confirmation that the claim is now closed. However, our neighbour has not yet had the car repaired - the damage is so minimal that I imagine they would not have noticed were it not for my partner's honesty. Does this mean the insurance company has received an invoice from our neighbour's favoured garage and is there something fishy going on? I do not wish to confront our neighbour or inform the insurance company about my suspicions, for fear of misinterpreting the insurance claims process and further straining our relationship with the neighbour.

Asked on 28 August 2010 by MA, Wimbledon

Answered by Honest John
I would guess that the repairer is waiting for a part, for example the
rear light lens that might be on back order. It is common for
manufacturers to run out of parts for older cars and they do not replenish stocks until they have an order book big enough to make manufacturing a new batch of 100 or 1,000 worthwhile. Had the neighbour used an ‘accident management’ company and been put in an expensive hire car while waiting for the part (possibly because his car could not pass an MoT without it) I would be deeply suspicious because the total bill in that case could amount to £10,000 or more.
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