How long should an insurance claim reasonably take?

Last July I was involved in an accident with a foreign-registered car. The claim is still ongoing and my company are very poor at communicating updates with progress painfully slow. I have provided all evidence and forms as soon as asked. What is the ETA for a claim to go through?

Asked on 13 November 2018 by Dave G

Answered by Honest John

The at fault should make a "reasoned offer of settlement" within a three month period or provide evidence as to why liability is not accepted.

Tags: insurance claims insurance

Similar questions

Can you change insurance providers while a claim is ongoing?

A friend was involved in an accident involving a motorcyclist. When driving slowly in the outside lane, a motorcyclist filtering on the nearside of the car hit the side of his car fell off into the road....

Do I need to declare an insurance claim on a second policy?

I own two cars each of which is insured with separate policies and different companies. Unfortunately I may have damaged another vehicle when reversing. I will of course notify my insurance company. As...

Do I need to tell my insurer about a claim on another vehicle?

I have two cars and each is insured on a separate policy in my name. I have had one windscreen claim on each policy in the last 5 years. When applying for car insurance quotes do I need to list both windscreen...