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  New Consumer Rights Act gives car buyers ‘right to reject’ 23 Sep 2015 (News)
  A new law called the Consumer Rights Act 2015, which comes into force on October 1st, gives car buyers the right to reject a faulty car within 30 days and ask for a full refund. This differs from the protection currently afforded to consumers under the Sale of Goods Act
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  Car buyers still in the dark about their 'right to reject' 23 Dec 2016 (News)
  Many car buyers still don’t recognise their ‘right to reject’ a new or used car within six months, despite the introduction of the Consumer Rights Act in 2015. The act came into effect in October last year, replacing the Sale of Goods Act. At the time
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  Buyers now entitled to full refund on a faulty car within 30 days of purchase 1 Oct 2015 (News)
  The Consumer Rights Act 2015 is now enforceable by law, giving consumers far greater recourse in the event of a problem with a purchase, when paying for a service or when signing up to a contract. The biggest news to motorists is a right to reject a car for a full refund within 30 days
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  Credit Hire Outfits Defend Their Right to Make Huge Profits From Insurers 28 Sep 2012 (News)
  understands this move from the OFT, given the complexity of insurer behaviour in the market for the supply of motor insurance and related goods and services. However, we continue to have serious concerns as to the long-term impact it may have on the motoring consumer and their right to mobility
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  Office of Fair Trading warns people to know their rights as complaints rise 15 Sep 2010 (News)
  The OFT has launched a campaign to help people know their rights when they buy a used car from a dealer, as new figures released today reveal a rise in complaints. In the first six months of 2010, the OFT-managed advice service Consumer Direct received just over 38,000
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  Expensive cars 'tempt consumers into debt' 29 May 2008 (News)
  that the credit crunch has dented consumer confidence. He said: "This survey highlights the fact that the consumer's desire for a car that projects the right image remains as strong as ever." Meanwhile, money charity Credit Action has revealed the extent to which the UK has amassed its
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  GARAGES URGED TO SIGN UP TO SERVICE AND REPAIR CODE 30 May 2009 (News)
  ; •a straightforward, swift complaints procedure. The code itself allows consumers access to: •a free consumer advice line (0800 692 0825); •free conciliation and low cost, legally binding arbitration; •more rights than required by law. The Minister
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  New Car Code of Practice Now Combined with Motor Codes 29 Apr 2009 (News)
  consumers can also submit enquiries using online enquiry forms. In the event an issue remains unresolved at both dealer and manufacturer level, the consumer has the right to refer the complaint to the Code Advisory and Conciliation Service. Background to the Code: From 1976
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  HPI helps dealers to conform with now Office of Fair Trading guidelines 23 Jul 2010 (News)
  dealers' legal obligations to consumers with regard to the quality, fitness and description of the vehicle being sold and the consumer's rights to redress when something goes wrong. The guidance clearly outlines steps to help dealers comply, many of which are covered by the HPI and NMR checks
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  How to Recover an MG Rover Warranty 9 May 2005 (News)
  why the consumer is being denied this right of reply,” explained Duncan McClure Fisher of Warranty Direct. Using insurance industry guidelines, Warranty Direct calculates that the cost of policies underwritten by MG Rover at 5 percent of the value of the purchase price. So
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  New Regs Crack Down on Rogue Traders 20 May 2008 (News)
  across the UK who trade directly with consumers or whose products are used by consumers and cover goods, services, obligations and contractual rights wherever trading takes place including on the high street, online, by phone or via TV. BERR believes there are around 750,000 affected businesses in total
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  'Which?' Names Mazda 'Best Car Manufacturer' 21 Jun 2014 (News)
  On the basis of its own test assessments of Skyactiv models and reports from members of the Consumers Association, 'Which?' has named Mazda 'Best Car Manufacturer'. The awards are allocated to those companies that consistently get it right for consumers. Launched
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  Trading in Older Cars Likely to End 14 Jan 2003 (News)
  New EC consumer legislation is likely to put an end to traders retailing older used cars, say the editors of Glass's Guide. EU Directive 1999/44/EC, effective from March 2003, compels all car retailers to be able to prove that any faults that develop within the first 6 months after
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  Motor Repair Code of Practice avoids need for costly legislative burden 27 Aug 2009 (News)
  by the industry, government and the consumer lobby, was established last year to act as the self-regulatory body for the automotive sector and launched the Code to give garages the means to demonstrate they are responsible, customer-focused and transparent in their business activities. “Garages
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  65% OF MOTORISTS SAY INDEPENDENT GARAGES ARE BEST FOR SERVICE 19 Aug 2009 (News)
  overall servicing to MOTs, general repairs and tyres. “Our survey shows that motorists value a local garage or dealer who they can rely on to do a good job. Local independent garages must be doing something right because they come way out on top in all the areas we asked consumers about
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  September sales milestone hit by Mazda 26 Oct 2007 (News)
  at the right time" for consumers, with sales director Jeremy Thomson espousing its merits. He stated: "The lightweight strategy with its benefits of improved CO2 emissions and better fuel consumption arrived at a time when other cars in the sector are getting larger and heavier
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  Online retailer Autoquake looks to expand 16 Jun 2010 (News)
  the right flights and hotels at lower prices," said Dermot. "Autoquake is using the internet to revolutionise the used car market, just as Expedia did for travel. The company enables consumers to buy low priced used cars from a trusted retailer in the comfort of their own homes." Visit
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  National Motor Trade Complaints Line Opens 15 Jul 2009 (News)
  0800 692 0825 From today, motorists can be confident of receiving fair and honest services from the automotive sector, thanks to the efforts of a dedicated industry body which has the backing of government and the consumer lobby. Announcing the launch of its new comprehensive website
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  CarCraft car supermarket told to clean up its act following Office of Fair Trading investigation 9 Nov 2011 (News)
  to warn used car dealers they must comply with the law or face enforcement action. The OFT will shortly be launching a consumer campaign to increase awareness of consumer rights when buying a used car and where consumers can go for advice should they encounter problems after they buy
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  Motorists won’t buy online, according to Manheim 5 Apr 2011 (News)
  Manheim Auctions, the world’s largest car auction company, has released the results of a survey which shows that motorists lack the confidence to buy online. The poll of 3,000 people revealed that while most will spend up to 18 hours searching for the right car online, two thirds