Refine by channel:  Ask HJ (1222)    Forum (185)    News (94)    Article (17)    FAQs (3)    productReview (3)  

Sort by: Relevance | Newest first | Oldest first

• 
  Focus On: Russell Automotive Centre and Garage Express 1 Oct 2018 (News)
  . The owners say that good reviews, saving people money, good service and solving a problem no one else can are all really important. Their ethos is, if you treat a customer how you would like to be treated then you will always be right. Communication is absolutely key to the business - they believe
• 
  HPI HELPS MET CATCH CARJACKING GANG 15 Jan 2009 (News)
  . "The growth of online buying and selling or used cars has been phenomenal, but the risks to the buyer remain. As a founding member of the Vehicle Safe Trading Advisory Group (VSTAG), working alongside the Metropolitan Police, we urge all used car buyers to be vigilant, conduct the right
• 
  Comment: So you think that navigation systems are lost? 30 Jul 2015 (News)
  of retailers and navigation companies: John Lewis, Argos, Halfords, Amazon, Garmin and TomTom, to name them all. All bar one of them either ignored me completely or politely asked me to turn right into Get Lost Village. In fairness to them, it’s perhaps little surprise they did that when
• 
  Comment: So you think that navigation systems are lost? 25 Jun 2015 (News)
  of retailers and navigation companies: John Lewis, Argos, Halfords, Amazon, Garmin and TomTom, to name them all. All bar one of them either ignored me completely or politely asked me to turn right into Get Lost Village. In fairness to them, it’s perhaps little surprise they did that when
• 
  Motor Codes Backs Mercedes Over Rust 20 Jul 2013 (News)
  the seller of the vehicle. By law your contract of sale is with the selling dealer or finance company if the vehicle was purchased on finance. Under the Sale of Goods Act businesses (selling dealer/finance company) may be liable to put things right for you if there is a problem with the quality
• 
  Parking charges and the law 11 May 2011 (News)
  will be in the future. If you are unlucky enough to have been charged for overstaying, parking in the wrong bay, or failing to display your permit, then don’t worry. We’ve a guide to help you understand your rights so you know exactly where you stand if you get a dreaded ticket on your windscreen
• 
  Motorists Pay £1.6 Billion for Car Repairs 17 Feb 2004 (News)
  Impreza bills over the £1,000 mark, the largest repair claim handled by Warranty Direct in 2003 stood at £4,500. The majority of new cars come with a three-year manufacturer supported warranty as standard to protect the consumer against unwanted bills. With 12.689m vehicles
• 
  Honest John’s Motoring Agony Column 18-4-2015 18 Apr 2015 (News)
  rights are here:  /faq/consumer-rights/  Meanwhile I'll add it to the Scenic entry in  /carbycar
• 
  Honest John's Motoring Agony Column 6-6-2015 6 Jun 2015 (News)
  and said I had a case. DC, via email Well done. Another success under Section 75 of the 1974 Consumer Credit Act. See: /faq/consumer-rights
• 
  Honest John's Motoring Agony Column 27-6-2015 27 Jun 2015 (News)
  does on a compulsory basis. GG, via email   Clegg v Olle Andersson House of Lords 2003 ruled that if a product was delivered faulty the customer has the legal right of a full refund. The dealer also contravened the Consumer Protection from Unfair Trading
• 
  500,000 More Private Parking Tickets to be Issued Next Year 4 Aug 2012 (News)
  over a bay marking white line, failure to buy a ticket (when the machine is broken), parking outside the parking bay, parking in a disabled bay without displaying the blue card the right way up, leaving the carpark to go to the bank to get money to shop in the shops served by the carpark, breaching any
• 
  Honest John's Motoring Agony Column 4 Apr 2015 (News)
  , though surely the clutch should work? At the moment it’s hard changing gear. AF, via email If you bought the car only a month ago the law assumes that the problem was present or developing on the date of sale: /faq/consumer-rights
• 
  Lord Mandleson Backs British Motor Industry With Words 25 Nov 2009 (News)
  . I think we have to accept that barring a crippling new plateau in oil prices, consumer choice alone isn’t going to get us to a tipping point in decarbonising road transport fast enough. The carbon cost needs to start showing up in the price a lot more clearly. That’s why we were
• 
  Honest John's Motoring Agony Column 30-5-2015 30 May 2015 (News)
  email Of course you do. Standard consumer rights here: /faq/consumer-rights/   Macanno-set I am about to order
• 
  Daewoo Finally Sorted Out 17 Oct 2002 (News)
  traditional dealer network. Daewoo originally sold direct to consumers from its own sites and used high street fast-fit and accessory chain Halfords to carry out servicing. Priority for the new company is the Korean domestic market where share has slipped badly although Reilly said the deal had
• 
  GM ANNOUNCES AGREEMENT WITH U.S. TREASURY 1 Jun 2009 (News)
  . and Canadian government guarantees of manufacturers’ warranties are designed to reassure consumers. •GM will use its cash-on-hand and a new Debtor-in-Possession (DIP) financing of approximately $33 billion to: ensure an uninterrupted supply of goods and services and provide for other
• 
  Honest John's Motoring Agony Column 20-6-2015 20 Jun 2015 (News)
  the £200 + £500 WW paid you. Law here: /faq/consumer-rights/   Slipped up I accidentally over-filled my son’s 1999 Clio 1.4 petrol/manual with gearbox oil by about half a litre. (The pipe I used to funnel it in doubled as a bung
• 
  Is a 60-day warranty legal? 20 Jul 2022 (Ask HJ)
  A national dealership is only offering a 60-day warranty, I thought that by law the consumer was protected for longer. Who is right?
• 
  Don't buy warranty and give up all consumer rights? 17 Dec 2012 (Ask HJ)
  I recently purchased second hand car and the car dealer asked if I wanted to buy a warranty. I said 'no', since in the past they have rarely paid out...
• Strengthening of Consumers Rights. 31 Mar 2003 (Forum)
  Local Trading Standards are drawing attention to The Sale and Supply of Goods to Consumers Regulations 2002 which came into force today and may be of particular interest for those buying vehicles/parts etc. There is a new right that if during the first 6 months a fault arises