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Used car doesn't match advert - can I reject it? 1 May 2015 (Ask HJ)
I brought a used BMW X5 from a reputable dealer; however, I've noticed the car's equipment doesn't match the advert. As a result, brake function (with... -
Can I make a warranty claim over a broken clutch? 27 Nov 2014 (Ask HJ)
I purchased a used (2008) Audi A4 Avant 2.0TDI from an independent dealer seven weeks ago, which is 150 miles away from home. The clutch has failed within... -
My used car stinks of smoke - can I return it? 28 Jul 2014 (Ask HJ)
I bought a used Honda Civic (2013) a few days ago from a Honda dealer. I was told it was a non-smoker's car, but since getting it home I've noticed it... -
Used Beetle has paint peeling off - should the dealer pay for a respray? 15 Jul 2014 (Ask HJ)
I have a 2005 Volkswagen Beetle, I have owned it for two months, with a three month warranty from the dealer. However, last week I noticed that the rear... -
Power steering fault after 1 week - is the dealer liable? 16 Apr 2014 (Ask HJ)
We recently purchased a used Fiat Punto for my daughter who has just passed her driving test. A week after she got it the power steering started causing... -
Refunds 11 Apr 2014 (Ask HJ)
I bought a Freelander 2 in July 13, in Feb of this year it went in for a new rear differential (one of the bearings had failed). Since this was fitted... -
Discovered my car has dangerous faults - what should I do? 17 Mar 2014 (Ask HJ)
I have bought a used car that has been condemned after an AA call out. I only bought the car a week ago (MoT was carried out 180 previous to me buying... -
Faulty clutch on BMW Mini – should the dealer pay for the repairs? 24 Jul 2013 (Ask HJ)
In April 2013 I bought a 2008 Mini Cooper from an independent dealer. The car was fine until yesterday when it started to make a noise. BMW Mini has... -
Is the dealer responsible for this Dacia problem? 14 May 2013 (Ask HJ)
I have had a few problem with my new Dacia - the most serious being the complete tow bar becoming loose when towing and causing damage to the rear bumper.... -
Mobile phone purchase - 02 shop in Tesco no consumer rights 10 Jan 2013 (Forum)
Be warned ! Do not buy a mobile from tesco 02 store If you buy a mobile phone from an 02 shop in a tesco store you are not entitled to the same good... -
Warranty claim 14 Dec 2012 (Ask HJ)
My wife's Suzuki Jimny had a new catalytic converter/exhaust fitted by a main dealer in February 2012. She was charged £600.00 plus VAT. In November, the... -
Brought a car and now it's off the road due to subframe failure 13 Dec 2012 (Ask HJ)
We brought the car roughly six months ago, and from day one, we complained about a knocking noise in the engine. The garage we brought the car from changed... -
Bought a car with it's particulate filter remooved. 16 Oct 2012 (Ask HJ)
A month a go I bought a used car from a dealer. The dealer gave a written warranty for 'major mechanical failures.' The next morning I noticed the car... -
Rejecting a used Renault Scenic 30 May 2012 (Ask HJ)
In August 2011 we purchased a used 2005 (54 plate) Renault Scenic. Since outset it has had stalling issues and has been in and out of the dealer and Renault... -
Who's responsible for this repair? 4 Feb 2012 (Ask HJ)
My daughter bought a car from a main dealer very shortly afterwards she took the car in for a noise under the manufacture warranty. It was found to be... -
Dual mass flywheel 27 Apr 2011 (Ask HJ)
My car is currently in pieces and has been diagnosed with a failed DMF and a damaged clutch as a result of this failure. Repair has been priced at... -
Our 4-month-old Volkswagen Tiguan's engine has failed. Should we accept a new engine or reject the car? 7 Jun 2010 (Ask HJ)
We have a 4-month-old Volkswagen Tiguan 2.0TDI Auto. Following a large oil leak we have been told we need a new engine. Should we accept this or demand... -
Rejection slips 7 Feb 2009 (Ask HJ)
I buy and sell second-hand cars, trade, all under £1,000, and sell them with no warranty, but all are legally roadworthy and have no faults reported at... -
New Ford Fiesta - what's the gentle clicking noise when braking at low speed? 18 Nov 2016 (Ask HJ)
I wonder if you can help? I collected a brand new Fiesta Titanium 1.0 Ecoboost Auto from a main dealer 18 days ago, and it's since only done 300 miles.... -
Bought a used car that is unroadworthy - can I take it back to the dealer? 1 Nov 2016 (Ask HJ)
I bought a used car from a dealer four months ago. Recently, the car - a Citroen C5 – had a minor knock on the suspension. I took it to my local garage...
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