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  Can I reject a car because warning lights keep coming on? 22 Sep 2020 (Ask HJ)
  I bought a diesel BMW from a dealer in November 2019. It came with a 3-month warranty. Within the 3 months, I had the car back with the dealer because...
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  Can I cancel my Mercedes-Benz GLC delivery because of the steering issues? 15 Jan 2017 (Ask HJ)
  I have ordered a new Mercedes-Benz GLC 250d AMG line vehicle and expected it to be delivered by the end of January 2017. Just yesterday, I became aware...
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  Bought a faulty used camper van - what are my rights? 25 Feb 2016 (Ask HJ)
  I bought a 1993 camper van from a dealer. Before buying it, the seller carried out an MoT. However, within days of collecting the vehicles, we found the...
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  Problematic used Vauxhall Insignia - what are my rights? 4 Jul 2014 (Ask HJ)
  I bought a car from a dealer, Insignia 09 plate 40k on the clock. The car was fully serviced and MOT'd when I collected it. The dealer put a new clutch...
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  What are my rights regarding a recurring fault? 8 Jun 2011 (Ask HJ)
  Bought a brand new Jag XF in March 2010, since April 2011 the car has been back to dealer three times for an intermittent electrical fault which causes...
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  Trans plant 9 Jan 2010 (Ask HJ)
  I purchased a car from a BMW dealer. Problems occurred and the car needed invasive work that was covered under warranty. However, we discovered that the...
• CVT transmission failure 21 Dec 2019 (Forum)
  all affected peoples consumer rights by supplying parts that are not of a satisfactory quality? According to online information the manufacturer has already been found guilty in a foreign court of law to have provided CVT transmission to consumers with known defects. If all effected
• MINI Countryman cooper D 4WD - Transfer box 11 Jan 2018 (Forum)
  ? The reason consumers write to HJ is for advice as they know little about the mechanics and their consumer rights which is reflected through this forum. I appreciate that sometimes the full letter to HJ is sometimes not published in full!
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  Volkswagen Caravelle engine fault - what are our rights? 25 Nov 2016 (Ask HJ)
  Our vehicle is a Volkswagen Caravelle DSG with over 70,000 miles on the clock. The problem appears to be the EGR cooler corrodes internally, producing...
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  A used car we just bought is faulty but the seller won't help. What do we do? 10 Jun 2021 (Ask HJ)
  My niece just bought a 2005 Volkswagen Golf for £1000. After a week, it needs a new camshaft and clutch plate. This is her first car so she can take her...
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  I was sold a car that turns out to be seriously damaged - what can I do? 4 Dec 2018 (Ask HJ)
  I bought a 2006 Alfa Romeo 147 with a mileage of about 100000 in October. About a week ago my car started to make a loud noise so I took it to a garage...
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  Can a car be sold without a service book? 1 Feb 2021 (Ask HJ)
  Is a dealer allowed to sell a car knowing there's no service book and not informing the buyer of this fact? Also, would they be duty-bound to inform the...
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  A garage has delayed my car's repair for 3 months. What should I do? 21 Jan 2021 (Ask HJ)
  I bought a 2010 Ford C-MAX on 1 September 2020. It has a faulty heater matrix and a warranty, so the car has been at the dealer since 22 December. Apparently,...
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  How much will a dealer contribute to a faulty sensor replacement? 27 Jul 2020 (Ask HJ)
  I bought a BMW i3 eight months ago secondhand from an independent dealer. It's done 1000 miles since purchase. An error was shown and BMW have indicated...
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  My friend was sold a clocked car - can she get a full refund? 5 Dec 2018 (Ask HJ)
  In July 2018 my friend bought a 2004 Ford Focus with 77,916 miles on the clock. The trader's website states that they check that all mileages are genuine....
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  My actuator constantly leaks and is just out of warranty - what can I do? 22 Mar 2017 (Ask HJ)
  I purchased a 2012 Citroen C4 Grand Picasso and within 30 days it was leaking fluid onto my driveway. I took it back to dealer and they wiped away the...
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  Will I have to pay for clutch repairs on my ix35? 13 Apr 2016 (Ask HJ)
  I bought a Hyundai ix35 from a car supermarket four days ago and I feel a slight clutch shudder. The seller has taken it back and has promised to send...
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  Golf R haldex failure - what are my rights? 20 Apr 2015 (Ask HJ)
  My 2012 Volkswagen Golf R recently had its major service and Haldex oil replaced. However, within weeks of the work, the Haldex failed along with the rear...
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  How long can a dealer be held liable for a faulty car? 22 Oct 2014 (Ask HJ)
  My son in-law bought a 2008 Vauxhall Vectra 2.2 petrol from a dealer four months ago. The car broke down the day he collected it with a failed fuel pressure...
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  Bought a second hand car and I want to reject it 8 Jan 2013 (Ask HJ)
  I bought a used car from a dealer and for the first weekend the car wouldnt start and the garage replaced the battery. Now the clutch is slipping and...