Thousands of parking fines issued due to faulty ticket machines

Thousands of motorists claim they are incorrectly receiving parking charge notices (PCNs) of up to £170 due to faulty ticket machines.
Many private car parks require motorists to enter their registration when buying a ticket. This ensures a ticket is assigned to a particular car – so can’t be passed on to another motorist if there is any time remaining on it.
However, The Guadian reports, many drivers are receiving PCNs despite saying they entered their vehicle registration correctly.
Lynda Eagan is a campaigner running a Facebook group offering parking ticket help and advice. It has 47,000 followers.
She claims that thousands of motorists are wrongly being sent PCNs – with the most common fault being ‘sticky keys’.
This means the registrations are not being recorded correctly. Even a single mistyped character can lead to a fine.
Meanwhile, other machines encourage drivers to pay before entering their registration, something Eagan says is "set up to trap people."
Transport secretary Heidi Alexander agrees, telling The Guardian it is a problem that needs to be tackled.
The RAC has renewed its call for a government-backed code of conduct to be reintroduced. This received royal assent in March 2019 but, three years later, was withdrawn after a legal challenge from parking firms.
The parking industry has since developed its own 'code of conduct'.
"Some parking companies are wrongly demanding ‘fines’ from drivers who have legitimately paid to park," says the RAC’s Simon Williams.
"Whether it’s a faulty payment machine that records the wrong vehicle registration or an innocent mistake keying in their numberplate, these people shouldn’t have to pay the £100 parking charge notices they are sent. Many cases seem completely unjustified and should be thrown out at appeal. But sadly, they so often aren’t."
Excel Parking recently saw a judge dismiss a claim demanding over £11k in charges from a driver who took longer than five minutes to pay.
The company, one of the UK's biggest parking operators, did not respond to requests for comment about allegations of faulty machines.
Can I contest a parking ticket for parking on private land?
