TfL to refund drivers after ULEZ cameras ‘twisted round’

Richard Aucock, Contributor
Wed, 25 Sept 2024

Transport for London is to refund drivers wrongly issued with ULEZ fines after enforcement cameras were twisted around by vandals to face the wrong direction.

Two cameras in Chingford, north east London, were turned around to face roads outside the ULEZ boundary.

Non-compliant vehicles were therefore incorrectly charged £12.50 a day.

Emma Best, a Conservative member of the London Assembly, told the BBC that dozens of residents had contacted her after being fined.

TfL rejected dozens of appeals. For those with auto-pay, they have discovered there is no way to challenge a charge on their account.

A TfL spokesperson acknowledged that cameras at the ULEZ boundary in Chingford had "become misaligned through acts of vandalism to point outside the boundary."

TfL said that the cameras have since been fixed and realigned, with any penalty charges issued incorrectly during this short period cancelled.

They added that camera vandalism will not stop the ULEZ operating London-wide.

"All vandalised cameras are repaired or replaced as soon as possible."

Ask HJ

I think my number plates have been cloned - what do I do?

I have an auto pay ULEZ account with TfL for my black Skoda Yeti 4x4 for my occasional visits to visit family in Wimbledon. Having been there the last weekend I was expecting a charge notice email but on checking the actual charge included an extra day at the beginning of the month which turned out to be a grey Audi estate bearing my number plates. This seems straightforward for TfL cancelling this charge but does this mean that my car has been cloned and what further action do you recommend that I take?

If you believe your numberplates have been cloned we would suggest contacting the police (using the non-emergency number), DVLA and TfL, informing them that you believe your plates have been cloned and provide any evidence you have to confirm this and the location of your vehicle at the time of the ULEZ charge. You may also wish to contact your vehicle insurer to avoid any potential fraudulent claims.

Answered by David Ross

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