Honest John Satisfaction Index 2025

Tesla named UK's overall best-rated car brand for 2025

When it comes to overall satisfaction across the model range Tesla is the one to beat after being named as the UK’s best in the 2025 Honest John Satisfaction Index, with an 89.41% approval score.

Each year HonestJohn.co.uk asks its readers to rate their car across a variety of important areas including efficiency, reliability, practicality and safety, as well as the its performance and comfort credentials. The result is the Honest John Satisfaction Index, based on the feedback from more than 6000 respondents.

Tesla’s popularity nudged Lexus into second place overall with an 86.32% satisfaction rating, although the positions were switched when it came to ranking them solely for reliability.

Securing third position for overall satisfaction with a score of 84.79% was Porsche, a result which narrowly edged Honda into fourth with 84.70%. Rounding-out the top five for overall brand satisfaction was Skoda on 84.51%.

Rank	Manufacturer	Satisfaction Index Rating
1	Tesla	89.41%
2	Lexus	86.32%
3	Porsche	84.79%
4	Honda	84.70%
5	Skoda	84.51%
6	Subaru	84.26%
7	Jaguar	84.12%
8	Toyota	83.21%
9	Kia	82.87%
10	Hyundai	82.62%

You can find the full rankings below

...but Alfa Romeo owners are the least happy

It’s inevitable that with any results table there has to be one that’s performed less well than all the others and for the 2025 Honest John Satisfaction Index it’s Alfa Romeo that’s picked up the wooden spoon with its 72.12% rating.

That’s only slightly inferior to Fiat, a brand with which many mechanical and electronic parts are shared courtesy of being part of the Stellantis car manufacturing group - Fiat scored 73.58%. At 76.11% is Vauxhall, but the British brand was only a solitary step above Fiat in this table. It is also part of the Stellantis group.

Just above that threesome on 77.29% is MG, something the brand will be hoping improves as more people experience its newer, higher quality models.

More worrying for Stellantis is that immediately above MG are two more of its brands — Jeep with a score of 77.40% and Peugeot with a rating of 78.64%.

Double-win as Lexus NX hailed most reliable car

It’s not for the first time that the upmarket Lexus NX family SUV has topped the Honest John Satisfaction Index for reliability and with an outstanding score of 98.06%, it’s likely to be there or thereabouts in 2026 - or will it..?

Snapping at the Lexus NX’s heels in second is the Skoda Karoq with a very impressive 97.69% rating with that reliability standard bearer - the Toyota Corolla - grabbing third with a score of 96.94%.

Fourth place went the way of the cleverly packaged little Honda Jazz with 96.81% while the Hyundai Kona secured fifth place with 96.30%.

Ranking	Model	Reliability Score
1	Lexus NX	98.06%
2	Skoda Karoq	97.69%
3	Toyota Corolla	96.94%
4	Honda Jazz	96.81%
5	Hyundai Kona	96.30%

See the full rundown of the most reliable cars.

...with Vauxhall Corsa bottom of the pile

Languishing at the bottom of the 2025 Honest John Satisfaction Index for reliability is the Vauxhall Corsa with a score of 80.93%, the Peugeot 3008 (81.00%) and the Land Rover Discovery Sport (82.22%) are marginally better but still poor.

Fourth worst for reliability is the MG ZS at 83.64% yet only fractionally ahead at 83.66% was the Mercedes C-Class — a dismal result for the prestigious brand and one of two models from the firm in the bottom 10.

Ranking	Model	Reliability Score
1	Vauxhall Corsa	80.93%
2	Peugeot 3008	81.00%
3	Land Rover Discovery Sport	82.22%
4	MG ZS	83.64%
5	Mercedes C-Class	83.66%

See the full list of the most unreliable cars for 2025.

NFU Mutual named best car insurance company for sixth year in a row

For the sixth consecutive year NFU Mutual has topped the best car insurance company poll in the Honest John Satisfaction Index 2025 as voted for by our readers.

With so much car insurance choice available and customers shopping around as their finances are stretched by inflated grocery and utilities costs, NFU Mutual are evidently delivering in terms their overall satisfaction index score of 87.48%.

While NFU Mutual took the gold, the silver medal position was secured by John Lewis Money with an impressive 85.38%, pipping Dial Direct into third with 83.16%.

Completing the top 5 insurance providers for 2025 are Sainsbury’s Bank in fourth with 81.72% just ahead of Lloyds TSB with 80.77% in fifth.

It’s less happy reading at opposite end of the table with More Than propping it up with a satisfaction index score of just 68.00%, with Budget (68.33%), Co-operative (69.20%), Swinton (71.84%) and Santander (72.00%) all with work to do.

Read the full story on the best car insurance for 2025

Ranking	Insurance Company	Satisfaction Index Score
1	NFU Mutual	87.48%
2	John Lewis Money	85.38%
3	Dial Direct	83.16%
4	Sainsbury's Bank	81.72%
5	Lloyds Bank	80.77%
6	Saga	80.23%
7	General Accident	80.22%
8	Quote Me Happy	79.66%
9	LV=	78.63%
10	Direct Line	78.34%