Hi,
I was hit by a polish truck back in in december on the motorway. The damage was quite bad, as it took the wing mirror off, door handles and looks pretty bad. He came into my lane (coming from left to right).
I could not understand him and the motorway agency were called and took the information off him.
Called my insurance company and let them know I had been him, gave them the details I had. Got a call from a company who were going to deal with the incident, sort me a hire car out and sort the repairs out. However this is where the problem starts.
They had difficulty in finding his insurance (I had a policy number and address) another problem is that the truck had 2 insurances, 1 for the cab, and 1 for the trailer.
After much messing around, the assist company simply said they cannot do anything and just pay my excess. Now the solicitor that has been assigned my case (as I had to go for a medical examination etc) has come up with the same problem.
They have found the insurance brokers for the trailer and awaiting a claims handler to get back to her, however this all started on the 1st of December.
My question is...is my insurance company doing enough. It is such a hassle not having door handles on the passenger side as have 2 children and getting them in and out.
Any advice would be great.
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