Sadly on google maps the co-op is under construction. That said you can still get a fair idea of what took place. The road is very wide, two car widths even though its a single road, however I fail to see if your partner was positioned correctly, and indicating, how the Third Party thought that they could complete the manouver that they attempted. I can only assume that they thought your partner was pulling into the side of the road, rather than in to the entrance to the car park.
If this claim was with me then I would base my decision on the strength of your partner's statement. Sadly with no further evidence forthcoming, it would be based on the evidence of both parties involved, if it were to go that far, then it would be a judge would would decide what version of events he found more plausible.
I dont know if perhaps your insurance company have thought that the witness account from the third party is solid and dont want to risk this matter litigating.
If your insurer have already made an admission of liabilty, they are unable to resile that admission, unless they can prove fraud.
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