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Any - Replacement car - tony g
Hi all
I need to find a replacement car for my mother in law who's just written her car off .
Budget wise it needs to be in the region of £12 £13 k,either new or nearly new .

It needs to be a smallish petrol automatic ,with a high driving position ,she's in her 80s and surprisingly still enjoys driving .But has difficulty getting out of a conventional car . The insurance company have loaned her a 2012 fiesta auto which seems a good little car to drive ,but its seating position is to low .

Her existing car was a Suzuki sx4 auto which had an ideal driving position and was easy to get in and out of ,which we could buy again ,but we will look at alternatives .

Any suggestions appreciated.
Any - Replacement car - John Boy

Hi Tony

My partner began to have difficulties getting in and out of lowish cars, due to Parkinson's, at the same time as I had to change to an auto gearbox. Therefore, our requirement was similar. However, being a tightwad, I didn't want my fuel bill to increase with the change to auto, so that limited the choice.

We looked at or drove Honda Jazz with a CVT box, Toyota Verso S, Hyundai ix20, i20, and i10. We drove and really liked the i20, but thought the seats would be uncomfortable over a long distance. The i10 seats gave the same impression. The others were too expensive or too thirsty.

After 2 fairly long test drives we chose a Vauxhall Agila B 1.2 auto. I would have gone for the Suzuki Splash version, but there's no dealer close by. That's important because I tend to buy low mileage vehicles, with guarantee remaining, from car supermarkets.

The pros (for me) are:

  • Easy to get in and out of - every passenger comments on how high the seats are.
  • Surprisingly comfortable - we've had several 250 mile/day trips and I've yet to feel glad to stop and get out.
  • Rear seats fold easily to give quite a large cargo space, so I can use it as a van.
  • Really easy to park.

Cons:

  • Road noise can be high, but not unbearable, on a certain type of surface.

I would think the "smallish" part of your requirement might rule one out. Although I expected to feel hard-done-to in a small car, that has not proved to be the case - we both like it a lot.

Fuel consumption over 12k miles has been 40mpg, about 2mpg better than the manual Astra G estate, which it replaced.

Any - Replacement car - tony g
Hi Jb
Thankyou for the info ,
I forgot to mention that fuel consumption is not really an issue as the mother in law only does a couple of thousand miles a year .

Regards

Tony
Any - Replacement car - 72 dudes

In addition to the Honda Jazz and Hyundai i20 (or iX20 which is even taller), I would add

- Nissan Note; Kia Venga.

Or as JB says Suzuki Splash/Vauxhall Agila.

Any - Replacement car - Happy Blue!

NIssan Juke - very easy for the driver to get into. The mirrors are large and on the top two or three models a reversing camera. Surprinsingly nice to drive. CVT auto and 45mpg.

Any - Replacement car - Collos25

Only problem with the Juke is they look cheap and ugly.

Any - Replacement car - John Boy

"I forgot to mention that fuel consumption is not really an issue as the mother in law only does a couple of thousand miles a year ".

I really liked the Hyundai ix20, but was put off by the fuel consumption and the price. Also, I thought it was late onto the market and therefore wouldn't sell well enough to ensure that the availability and cost of spares would be favourable. As it happens, I've only seen one on the road in the 18 months since.

Edited by John Boy on 13/01/2013 at 23:18

Any - Replacement car - countryroads

ix20s are easy to get a great deal on for this very reason..Hyundai keep a stock of very low mileage cars, less than 100 miles and usually delivery miles only registered to themselves at the docks, the discounts can be massive and the 1.6 automatic is a decent enough car, I am trying to get my grandma into one from her 2002 Merc A class. She also does around 2-3k miles per year!

Any - Replacement car - tony g
Hi all ,
Thankyou for your suggestions ,we finally made the effort and trailed around the garages ,fortunately as it is nowadays ,all the main dealers are located along the same main road ,so it only took a day .

We finally settled on a Hyundai i20 5 dr automatic petrol in non metallic white .
Apparently list price on the road is £13145 ,we paid with no px £11650 .plus £295 for a three year service deal.The price included rear parking sensors at no extra cost .The car was to be pre registered to the dealer and on the same day delivered to us .It allowed the dealer to claim a demonstrator bonus .

As many other members will know I've been a car dealer for many years ,I told each of the dealers that ,just to make the purchase easier ! No chance .

We bought the Hyundai purely on a value for money basis ,reasonable quality ,good price .The salesman was a nice guy but knew nothing about his product and couldn't make any decisions ,he had to go back to his sales manager 6 times with offers and counter offers .The sales manager didnt have the courtesy to come out of his office and say thankyou for the business .Most irritating was the deal that we were asked to sign , was not the deal we had agreed ,possibly sharp practice ? Any way we got thier in the end .

We visited five different franchises ,Honda ,Hyundai ,Kia ,Suzuki and Toyota .

Honda and Toyota were too expensive ,approx £13750 for the jazz and yaris .Suzuki and Kia offered competitive prices but the cars didn't quite meet our needs
The most interesting experience was the attitudes of different salesman .

Honda and Kia







Any - Replacement car - tony g
Continuation from above .

Honda and Kia,s salesmen were useless ,lacking product knowledge and any understanding of the sales process .
Toyota,s salesman had good product knowledge but lacked empathy ,Kia and Suzuki,s salesmen were excellent and deserved a sale but thier products didn't meet our needs .

It's clear that the car buying experience will never improve until dealerships first train ,then monitor thier sales staff .
Any - Replacement car - John Boy
.. . It's clear that the car buying experience will never improve until dealerships first train ,then monitor thier sales staff .

Perhaps you should write to each sales manager, Tony, explaining your background and your experience in their showrooms. You might end up with some part-time training work.

Edited by John Boy on 07/02/2013 at 21:31

Any - Replacement car - tony g
Hi Jb
It's an interesting idea ,
However I would be doing what a sales manager should be doing .

The problem lies with the lack of profitability in the car trade ,retail garages often work on a net profit of 1 / 2 % on turnover ,I would guess that the garage had a gross profit of about £750 on my deal .Take out all the costs and very little is left .
The effect of the low margins is that there is no money for training ,and no time for a salesman to be supervised by an experienced member of staff .

The end result is that staff are alone ,dealing with customers on thier first day ,consequently buyers are irritated and sales are lost .
Any - Replacement car - unthrottled

consequently buyers are irritated and sales are lost .

It's not really a lost sale though, is it? The customer still buys a car-just from a different dealership.

At the end of the day, like most people, you were driven by price. You picked the lowest price and consequently got the lowest standard of service. As a trader yourself, you must think that is an equitable deal!

Any - Replacement car - jamie745

It's not really a lost sale though, is it? The customer still buys a car-just from a different dealership.

Someone buying from dealership B doesn't stop dealership A going bust and people losing their jobs.

Any - Replacement car - tony g
(It's not really a lost sale though, is it? The customer still buys a car-just from a different dealership.)

(At the end of the day, like most people, you were driven by price. You picked the lowest price and consequently got the lowest standard of service. As a trader yourself, you must think that is an equitable deal!)

Hi unthrottled

Not sure on your thinking on either point .

If I buy a car from Hyundai ,how does that benefit ,Honda or Toyota ? Clearly it's a lost sale to them .If that keeps happening they go out of business .

We didn't buy a car on price exclusively and the Hyundai wasn't the cheapest ,however it did offer the best value as a total package .Interestingly neither Honda or Toyota made any attempt to justify there premium product or ask whether we would pay the extra for thier product .

The lowest standard of service ? Honda were the worst with Hyundai a close second .We bought the Hyundai because I had done the research before we got to the garage .The salesman knew little about his product ,and didn't understand the basic sales technique of feature and benefit .

I don't blame the salesman ,who had been in the job three weeks .As I said before .No training ,no product knowledge ,a poor sales manager all add up to a poor experience for a car buyer .






Any - Replacement car - Avant

What we as customers all need to do is, when the salesperson claims to be going to see the sales manager, demand that the manager comes and speaks to us - or we walk out.

Any - Replacement car - countryroads

I really wish, having done it and been through the mill that people could work for a week in a franchise dealer for a large dealer group...its not easy folks and salesmen arent there to bend over and to provide cups of coffee and print off some paperwork! Why do people think they are there, for fun! Nope, its to pay the bills and feed the kids like everyone else goes to work. I accept there are bad ones like in every industry, but if your job is basically office bound who judges..your boss....not any member of the public who chooses to come into the office, have a poke around, drink our coffee, play with our products and then maybe sod off having wasted an hour of our day...guess what, if these deals arent done the salesmen earn jack s***! I repeat, there are bad ones, even terrible ones...but cut some slack because the punter on the street doesnt know how hard it is to be profitable selling new cars!

Thats a bit of a rant I accept, but people dont go into your office demanding this and that even if you are providing me with a product or service, you dont go into Argos to buy a telly, demand to see the manager and then want a ridiculous discount do you!

To the OP, my gran has a similar list of requirements for her car, and we have found the Mercedes A Class to to be perfect, the steering is a little weighty but the access is superb and it has proven very tough when bashed around like older people do! Never even had tracking done and this thing has seen some kerbs!

Good luck with the i20 though, I always really enjoyed driving them, dont get the Fiesta hype myself...

Edited by countryroads on 08/02/2013 at 00:54

Any - Replacement car - John Boy

I don't think the comparison with Argos is fair, because they have a fixed price. In a car showroom you are led to believe that you can negotiate a price. The last time I bought a car I got the impression that the line "I'll have to speak to my manager" was just a stunt to persuade me that I was driving a good deal. It felt as if the salesman knew all along what the bottom line was.

Any - Replacement car - TeeCee

Honesty is the best policy.

I remember attempting to haggle over my MiL's Daihatsu Cuore and being puzzled as to why I wasn't getting anywhere. The salesman wandered off to the back office and came back with the official letter from Daihatsu.

It said something like; With this deal on (5 door for the price of a 3 door, free airco, auto box and three years' warranty with all servicing included), there is no discounting allowed. We have a limited import quota and we're sure we can sell every last one of these things that we're allowed to at the list price. If anyone doesn't want to pay the full price, let them go as there'll be someone along soon who will.

They were right, it was a smashing car and ludicrously cheap, which is why we were sat there. We bought it anyway.

Any - Replacement car - oldtoffee

>>>>you dont go into Argos to buy a telly, demand to see the manager and then want a ridiculous discount do you!

Nope because the price of a tele in Argos in Aberdeen is the same as Argos in Penzance. However the last car (Hyundai) I bought varied quite a bit in price from the internet broker to my two local dealers who had several to identical spec in stock so I knew I had some room to negotiate a decent deal and find out who wantd my business most.

Any - Replacement car - jamie745

Most people don't realise how tight the auto industries margings are. They think dealers are creaming it off at 200% margins - mostly from metallic paint alone - and we're all being ripped off. Now once upon a time that was true, cars were stupidly overpriced in Britain because we put the steering wheel on the correct side.