Unless people contact Ford and make a fuss Ford expect dealer to stand cost, wether its into its 1st, 2nd or 3rd year. As you say we are reluctant to pay unless we really have to especially if we have already laid out on a lot of repairs.
We currently have around six Kugas in all with sodden carpets, one Ford has agreed to pay for but only because the owner managed to get hold of the personal e-mail address of a big wig at Ford and is contacting him on a daily basis, its pays to be polite but persistant!
I work for a Ford agent and bought a Fiesta metal brand new, at the same time my Mrs bought a new Fiat panda. Both have had problems but the Fiat managed 10,000 miles before its first breakdown, the Ford only 800 miles. and has been nothing but trouble since.
We are keeping the Panda but the Ford has just just been to problematic so it is going very soon, would I have another? No chance!!
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