We recently sold our Renault Modus to my sister in law. Car was in perfect working order when we sold it.
A week and a half after she started using it she called us one day saying that it wouldn't start. The ignition lights would come on but the starter motor didn't turn and the imobiliser light was still flashing. Whether this is relevant or not I don't know.
As I was ill with flu at the time (beginning of September) I couldn't come out myself and look at the car so she called a well known roadside assistance company (has a 3 letter acronym) for assistance. It appears they attempted to jumpt start the car by connecting something to the battery (I presume it was a battery pack of some sort). This didn't cure the problem and the car was taken to an independent Renault specialist for repair.
Several weeks pass by whilst they try and repair the car (my sil was in no rush for the car back and the owner of the garage said he would be lenient on the bill if she was patient with them). The assessment is that the main ECU was faulty and this was duly replaced with a new one. This still didn't cure the problem and they sent off the steering ECU for repair (I think it was BBA REMAN). The news back from the repairer is that the main ECU and the steering ECU are both blown. The garage were asked if they tried to jump start the car - the garage owner replied "it's a Renault and we NEVER do that as it can blow the ECUs" - my sil then confirmed to them that the roadside assitance company had tried this initially.......
It now appears the the roadside assistance company have blow all the major ECUs in the car by attempting a jump start - the independent Renault garage reckon the cost to replace and reprogramme all the necessary electronic components will be around the £2k mark - just about what the car is worth.
The idenpendent Renault garage are getting a written assessment from the ECU repairers confirming that in their opinion the components have failed due to an attempt to jump start the car. The roadside assisstance company have been informed (today) by my sil that they have potentially caused massive damage to the car. No one was available to discuss this today and she has been informed they will be in touch on Monday to discuss this further.
Questions - is it a well known fact that Renaults should never be jump started using a battery from a 'donor' car or battery pack? If this is something that is well known how likely are the roadside assistance company to try and claim this is not the case and avoid picking up the bill for repair / replacment of the car?
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