RNS 510 in 2009 Golf GT failed exactly one month after expiry of vehicle warranty.

VW Main Dealer unable to fix after lengthy diagnostics and factory advice. Only solution was complete unit replacement at cost of £550 including goodwill dealer and VW discounts. I have pushed VW (via customer care route) for more contribution to cost on basis of sale of goods act "durability and fitness for purpose" conditions. Their response is they have offered maximum possible discount and any further cost reduction has to come from the main dealer - who now seem unwilling to up their contribution. Initially I thought the dealer was being very helpful, suggesting they were offering the bulk of the goodwill discount on their own account , but now it seems the reverse is true.

Anyone else had similar problem and fared any better ? No way in my view a £2K option should have a life expectancy of 37 months and then be "irrepairable". (And yes - I do know about extended warranties and after the event wisdom - don't we all ?).

I have gone with the replacement as a duff RNS 510 would obviously affect resale value of the car - but I feel less than happy with VW quality and reliability - the vehicle itself has covered only 27K miles since new but had two reasonably major issues within warranty, relating to the DPF filter and the need to replace the secondary coolant pump.

Maybe I should just be "grateful" that it only cost me £550 .....

Edited by mcros on 23/08/2012 at 18:32