Hello

I would like some advice regarding a recent accident.

I was hit by another car in a car park and they have admitted it was their fault - no problem there. However, his insurance company Equity use Gemini Vehicle Insurance to handle the claim.

They sent out an "approved garage" (not sure what this really means) to access the damage. The accessor from the garage even said he wasn't really happy with the photos he was able to get - due to the sunlight. I also asked him to add to his report that I would like a new door instead of the door being repaired (filled). Based on his photos the "independant Engineer" from WNS filled his report to Gemini to say my car door was repairable and it wasn't economical to replace the door. He also went on to say that "if" they did replace the door - it would be in better condition than before the accident.

So as it stands at the moment I am in dispute with Gemini & Equity, as I feel the car needs to be returned to the exsisitng condidtion. Also I feel that my car will have depreciated in value more if the door is only repaired and not replaced.

What rights do I have?