Car hire charge for damage - any way to dispute?

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Fri 20 Jul 2012 14:36
Car hire charge for damage - any way to dispute? - pilky74
I am looking for some advice please. A neighbour bumped our car on 04/07 and damaged the bumper. We went through local solicitors to sort it. They organised a hire car while ours was being fixed. The hire car was returned to the garage that fixed our car on 17/07 on the hire firms advice, and our car was collected. As it was left at a garage, there were no checks done or paperwork exchanged. Today 20/07 we have had a call from the car hire firm saying the car has now been checked and there is damage to the tyre that we are liable for. They have said that they will take the money from our account as they have the details because we left a deposit. They say it will be approx £200.
We are not aware of any damage to the car. As the car was dropped at a garage it must have been driven by somebody else back to the car hire office, and that was 3 days ago. We took no photographs of the car as had no experience of hiring a car. Does anybody have advise on how we dispute this please?
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